Management through development is a tool in the organisation’s proper functioning. The services offered by MCG are addressed to companies aiming at being competitive by means of raising their employees’ qualifications.

It is possible thanks to:

• employees’ level of competencies analysis
• stating the company’s training requirements
• laying the target groups and providing them with the training programmes
• conducting the trainings
• the consistent fulfilments of the stated aims of the training policy

Our programmes are individually designed and carried out with the special emphasis on the trade, the market’s requirements and the organisation itself so that the final outcome could go hand in hand with the company’s aims, strategy and mission.  The scope of training is consulted either with the Management Board or the people responsible for the training course’s realisation.

Our offer includes the following theme areas:

Effective sale

• Improvement of sale skills
• Professional customer service
• Difficult situations in customer service
• Sale techniques
• Commercial negotiations
• Professional presentation
• Modern telemarketing
• Merchandising

Effective communication

• Auto- presentation
• Assertiveness
• Barriers in communication
• Efficient meeting management
• Problem solving
• Improving telephone conversations

Organisation and management

• Business ethics
• Changeover management
• Project management
• Time management
• Team management
• Co-operation within the group

Decision making techniques

• Improving managing skills
• Coaching

Personal policy

• System of motivating employees
• Creating and implementing training courses’ programmes
• Own career management, or

Increasing the employees’ potential

• System of employees’ evaluation